SALON DEPOSIT POLICY 

Due to high last minute cancellations and no-shows, a deposit will be asked to be paid during your booking. 

SALON RE-DO POLICY 

If you are not entirely satisfied about your cut or colour done in our salon, please call and speak to your stylist within 5 days of your last visit to schedule a new appointment and let us rectify the situation free of charge. 

We want you to leave happy! 

CANCELLATION/RESCHEDULING POLICY 

If you are unable to attend your appointment, please give us a period of 24 hrs notice and we will be more than happy to give you a new appointment and reschedule your visit for up to 2 times. 

If you fail the period notice the full amount of your deposit will be kept. 

LATENESS 

To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time. 

DEPOSIT REFUND POLICY 

No5 Hair Salon does not offer refunds for any completed services. However if you are not happy with the outcome of your hair, we have a re-do policy in place . 

If you have changed your mind and wish to cancel your appointment, the full amount of your deposit will be refunded if a period of 48hrs notice is observed. 

CUSTUMER ETIQUETTE

Due to COVID-19 we have reduced our waiting area. We ask you to come alone to your appointment in order to not overcrowd the place. 

If you are planning to bring your toddler or your small child to your appointment, we advise to avoid weekends appointments as the salon gets very busy and can cause distress to your loved ones. 

NOT ADMISSION/REFUSAL POLICY 

The staff reserve the right to refuse any job not suitable for the health condition of your hair due to previous chemical treatments.  

The management reserves the right to refuse admission. 

Any discriminatory, aggressive or abusive talking WILL NOT BE TOLERATED in our venue. (written or spoken).